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FAQs - Athwab Islamic clothing

What is athwabonline.com?
athwabonline.com (Islamic clothing online ) are Islamic women clothing store online, selling all type Muslim women clothes online . We are one of beigest Islamic clothing supplier for Jilbabs, Abayas, Thoubs, Dishdash, Hijabs, Al-Amira hijbas, Shawls, Niqabs and more in Jordan and middel East.
Our factory and main office located on North Marka - Amman - Jordan Contact Us.


What payment methods do you accept?

athwabonline.com (Islamic clothing online ) accepts number of suitable payment methods as listed here:

  • PayPal we are corporate with secure online payment getaway PayPal.
  • Wire Transfer - US Dollars only
  • Western Union™ Money Transfer - US Dollars only
Do you deliver internationally?
Yes! We ship internationally door-to-door with DHL withing 3 - 7 business days (Worldwide Express service ).

Do you update your collection?
You can visit our site from time to time, or if you are listed in our mailing list, we will notify you regularly by email.
How many days to get my order delivered to me?

We are doing our best to shorten the time length for delivery time. Delivery time with DHL withing 3 - 7 business days (Worldwide Express service), if there no customs issues.
Can I return the product I purchased?
Of course you can, if you are not satisfied with our products you can return it within 30 days from day receipt. Please check our Return Policy

How can I make sure that your website secured?
Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and athwabonline.com (Islamic clothing online ) ever see it. Providing extremely secured environment for our customer it is our main goal to satisfy your online shopping needs for more information please check our Privacy policy .

Should I have account to place order in athwabonline.com?
To make sure that your personal information is secured, you need to sign up with us to serve you in better way. To sign up please click here (register page).

Can I order by Phone or Fax?

you can make your order through the phone or fax, but please note that we are located in Jordan and our local time +2 GMT. So you can make order until payment page and send us a copy by email, so we will receive a copy from order and hold it for you, and you can make payment using offline payment.


Is my personal information kept private?
athwabonline.com (Islamic clothing online ) is committed to respecting the privacy rights of our customers and all visitors to our web site. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.


Where do I send returned items?
If you are not satisfied from our products you purchased, please do the following steps to make sure you send the purchased order to the right address just send it back to the following address,
1. Check our Refund Policy
2. Packaging the purchased product very well, and send it back through regular mail service to below address:

P.O Box 15029
Amman 11134 Jordan

3. Once when receive your return, we will refund your money excluding the shipping cost.

Can I track my order?
Yes! When you purchase any item from our website, one of the information you should get from us, the Tracking number for your shipment. You can check it from:
DHL http://www.dhl.com.jo/publish/jo/en/eshipping/track.high.html

Home - About us - Contact us - Site Map - FAQs
Mustafa Abd Al Qadir Al Ayed St #35 North Marka - Amman 11134 Jordan
JORDAN +962 6 488 6888
sales: sales@athwabonline.com - Customer service: service@athwabonline.com